With extra folks than ever working remotely, organizations should maximize worker productiveness whereas defending an ever-growing digital footprint. Many have stitched collectively specialised safety options from completely different distributors to enhance their cybersecurity posture, however this method is dear and may end up in gaps in protection and a fragmented consumer expertise. With Microsoft’s built-in safety options, you’ll be able to improve safety and consumer productiveness extra cost-effectively.

Focusing a lens on the helpdesk illuminates how consolidating with Microsoft helps streamline and strengthen your safety posture. Your helpdesk performs an vital position in enabling workers to be simpler, however it will possibly additionally reveal organization-wide productiveness challenges. Productiveness issues as a result of if safety controls are too cumbersome, workers will discover workarounds. On this weblog, I’ll spotlight three examples of how Microsoft 365 may help you cut back prices whereas strengthening cybersecurity.

1. Scale back password reset calls by 75 p.c

One of the frequent causes that workers name the helpdesk is to reset their password. These calls lead to a lack of productiveness for workers who’re locked out of their accounts. Additionally they require workers and helpdesk analysts to take trip of their busy days to work by way of steps to reset the password. With a excessive quantity of calls, the prices add up.

The easiest way to cut back password reset calls is to get rid of passwords totally. Microsoft has inbuilt assist for passwordless authentication strategies similar to biometrics, FIDO-2 safety keys, and PINs into all our services and products. As a result of they’re encrypted and saved domestically in your customers gadgets, these strategies are safer than passwords and simpler for workers—they usually can cut back your prices. When Microsoft rolled out passwordless to our workers the arduous and gentle prices of supporting passwords fell by 87 p.c.

Deploying passwordless is a phased journey and never everybody is able to begin that course of now, so it’s vital to additionally enhance productiveness for password customers. Azure Lively Listing (Azure AD) is an id and entry administration resolution that permits customers to sign up to all their on-premises and cloud apps with one set of credentials—whether or not they use passwords or passwordless strategies. With single sign-on workers can have far fewer passwords to recollect; nonetheless, typically they might nonetheless overlook or Azure AD could drive them to reset a password if an account seems compromised. In both case, Azure AD self-service password reset lets workers unblock their accounts, on their time, through a web-based portal.

Based on a brand new research, The Complete Financial Impression™ of Securing Apps with Microsoft Azure Lively Listing, Azure AD self-service password reset can cut back the variety of password reset calls per thirty days by 75 p.c. On this commissioned research, Forrester Consulting developed a composite group based mostly on interviews with 4 prospects in numerous industries who’ve used Azure AD for years. Deploying Azure AD self-service password reset resulted in a return on funding of USD 1.7 million over three years.

3 How Microsoft 365 can help you cut the cost of helpdesk

2. Streamline Home windows 10 improve path

Twice a yr Microsoft releases new options and safety capabilities for Home windows 10. Sometimes, customers are capable of obtain the brand new working system and rapidly get again to work—however if you happen to use a non-Microsoft product for endpoint detection or antivirus, it will possibly complicate the method.

When a non-Microsoft vendor’s safety product isn’t suitable with a brand new model of Home windows 10, it prevents customers from upgrading. This may be complicated for workers, who name the helpdesk for help. Along with facilitating these calls, your staff should additionally run software program compatibility testing as soon as a brand new model of the safety software program is launched. In the meantime, your organization can’t benefit from the productiveness and safety features obtainable within the newest model of Home windows 10.

To scale back dependencies with out compromising safety, activate Microsoft Defender Antivirus and Microsoft Defender Superior Risk Safety (Microsoft Defender ATP). Microsoft Defender ATP helps you shield, detect, and reply to superior assaults towards all of your endpoints. Microsoft Defender Antivirus, a Microsoft Defender ATP functionality, makes use of synthetic intelligence and machine studying to seek out and block malware and different viruses. Each options are designed to work collectively and are built-in with Home windows 10, which reduces the probability of helpdesk calls through the improve course of.

3 How Microsoft 365 can help you cut the cost of helpdesk

3. Empower makes use of to handle their gadgets

A 3rd driver of helpdesk calls is gadget administration. Any time an worker wants assist with a tool, similar to once they begin a brand new job or need to use a private gadget to entry e mail, a helpdesk analyst is commonly concerned. The analyst units up gadgets with the suitable functions and permissions and troubleshoots challenges with entry.

As the best way we work has modified, folks not entry company assets solely from the workplace utilizing company-provided gadgets. Studying emails from a espresso store on a private cellphone or reviewing shows from a pill makes working extra handy, however it will possibly additionally introduce safety challenges. Staff could not improve their gadgets or apply safety patches in a well timed method. They often, unknowingly, obtain apps with safety flaws. Attackers leverage these vulnerabilities to realize entry to delicate firm assets.

3 How Microsoft 365 can help you cut the cost of helpdesk

Microsoft Endpoint Supervisor makes it simpler to provision, replace, and handle private and enterprise laptops and cell gadgets with assist for Home windows, MacOS, iOS, and Android Enterprise. Integration with Azure AD permits workers to make use of Microsoft Intune Portal to enroll each corporate-owned and private gadgets with out helpdesk intervention. Intune robotically installs applicable apps, or you’ll be able to enable workers to decide on apps by way of the portal.

With Microsoft Endpoint Supervisor, you may as well implement safety insurance policies on all enrolled gadgets. For instance, you’ll be able to require that workers use probably the most present working system to entry company assets. You possibly can outline PIN necessities or set up risk safety software program. If customers don’t need to enroll their gadget, cell app administration capabilities allow you to isolate organizational knowledge from private knowledge. These insurance policies are outlined globally and robotically utilized when customers register gadgets, streamlining the method for everybody.

3 How Microsoft 365 can help you cut the cost of helpdesk

Microsoft 365 safety options work throughout identities, endpoints, emails, apps, knowledge, clouds, networks, and IoT gadgets to detect, block, and elevate threats. Consolidate with Microsoft to strengthen safety, simplify the consumer expertise, and cut back helpdesk prices.

To be taught extra about Microsoft Safety options go to our web site.  Bookmark the Safety weblog to maintain up with our professional protection on safety issues. Additionally, comply with us at @MSFTSecurity for the newest information and updates on cybersecurity.

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